James Rodriguez has struggled to adapt to Bayern Munich following his arrival on a two-year loan deal from Real Madrid.
"James Rodriguez doesn't speak German. German football is very different to football in South America. It is a very difficult situation for a young player," said Jupp Heynckes.
"However, he should know that he can count on my support and my help because I like technically gifted players. And I believe he has a lot of talent.
"I've seen his games for Real Madrid but I don't know him personally. When they come back [from the international break], I'm going to talk with them a lot and give them some advice."